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Returns & Exchanges
At COOLWAY, we want you to love your style; if you are not completely satisfied, you can return your items within 30 days of delivery. All returned apparel must be in original condition with tags attached to be eligible for a full refund.
1
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process.
2
Pack Your Items
Securely place the items in their original packaging and include the provided packing slip.
3
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing